Terms and conditions
Last modified: Apr 06, 2026
Introduction
These Terms of Service (“Terms”) govern your use of the eQomply platform and services provided by Qomplysuite Private Limited (“eQomply,” “we,” “us,” or “our”).
By accessing or using eQomply, you agree to be bound by these Terms. If you do not agree, do not use our services.
Definitions
- “Platform” refers to the eQomply GRC software application and related services
- “Customer” refers to the organization that has entered into a subscription agreement with eQomply
- “User” refers to any individual authorized by the Customer to access the Platform
- “Customer Data” refers to all data uploaded, entered, or generated by the Customer or its Users within the Platform
Services
eQomply provides a cloud-based Governance, Risk, and Compliance (GRC) platform that enables organizations to manage policies, track compliance obligations, manage risks, and maintain audit readiness.
Access to the Platform is provided on an annual subscription basis, subject to the terms of your subscription agreement.
Prohibited activities
Unauthorized Use: You may not use our themes or Services for any unlawful or prohibited purpose, including but not limited to distributing malware, engaging in hacking, or violating any applicable laws.
Reverse Engineering: You may not decompile, reverse engineer, or attempt to obtain the source code of any theme or software provided by the Company.
Account and Access
Customers are responsible for:
- Maintaining the confidentiality of account credentials
- Ensuring that all Users comply with these Terms
- All activities that occur under their account
- Promptly notifying us of any unauthorized access or security breach
We reserve the right to suspend access if we reasonably believe your account has been compromised or is being used in violation of these Terms.
Customer Data
Ownership: You retain full ownership of all Customer Data. eQomply does not claim any ownership rights over your data.
Our use of Customer Data: We access Customer Data only to provide the services, respond to support requests, or as required by law. We do not use Customer Data for any other purpose.
Data portability: You may export your data at any time during your subscription period using the Platform’s export functionality.
Data deletion: Upon termination of your subscription, we will retain your Customer Data for 180 days to allow for retrieval. After this period, Customer Data will be permanently deleted from our systems, except where retention is required by law.
Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose
- Attempt to gain unauthorized access to any part of the Platform or its systems
- Interfere with or disrupt the integrity or performance of the Platform
- Upload or transmit viruses, malware, or other harmful code
- Reverse engineer, decompile, or disassemble any part of the Platform
- Share account credentials with unauthorized parties
- Use the Platform in a manner that violates any applicable law or regulation
Service Availability
We strive to maintain high availability of the Platform. Our infrastructure is hosted on Amazon Web Services (AWS), and service availability is subject to standard AWS service level commitments.
We may occasionally perform scheduled maintenance, during which the Platform may be temporarily unavailable. We will provide reasonable advance notice of planned maintenance when possible.
We are not liable for any downtime or service interruptions caused by factors beyond our reasonable control, including internet connectivity issues, third-party service failures, or force majeure events.
Intellectual Property
The Platform, including its design, features, code, documentation, and branding, is owned by Qomplysuite Private Limited and protected by intellectual property laws.
Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Platform for your internal business purposes during the subscription term.
You may not copy, modify, distribute, sell, or lease any part of the Platform, or reverse engineer or attempt to extract its source code.
Confidentiality
Both parties agree to maintain the confidentiality of any non-public information disclosed during the course of the relationship.
This includes, but is not limited to:
- Customer Data
- Platform features not publicly available
- Pricing and contract terms
- Business processes and strategies
Confidentiality obligations survive termination of the subscription.
Indemnification
You agree to indemnify and hold harmless eQomply, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of the Platform
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Any data or content you upload to the Platform
Limitation of Liability
To the maximum extent permitted by law:
- eQomply shall not be liable for any indirect, incidental, special, consequential, or punitive damages, regardless of the cause of action
- eQomply’s total liability for any claims arising from or related to the services shall not exceed the fees paid by you in the 12 months preceding the claim
- eQomply is not liable for any loss or corruption of Customer Data except where caused by our gross negligence or willful misconduct
Warranty Disclaimer
The Platform is provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not warrant that:
- The Platform will meet all your requirements
- The Platform will be uninterrupted, timely, secure, or error-free
- Any errors in the Platform will be corrected
You acknowledge that no software is completely free of bugs or vulnerabilities.
Term and Termination
Subscription term: Subscriptions are annual unless otherwise specified in your agreement.
Renewal: Subscriptions renew automatically unless either party provides written notice of non-renewal prior to the end of the current term.
Termination for breach: Either party may terminate the agreement if the other party materially breaches these Terms and fails to cure such breach within 30 days of written notice.
Effect of termination: Upon termination, your access to the Platform will cease. Customer Data will be retained for 180 days, after which it will be permanently deleted.
Changes to Terms
We may modify these Terms from time to time. When we make material changes, we will notify you by email or through the Platform at least 30 days before the changes take effect.
Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any disputes arising from or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.
General Provisions
Entire agreement: These Terms, together with your subscription agreement and any applicable policies, constitute the entire agreement between you and eQomply.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Contact Us
If you have questions about these Terms, contact us at:
Qomplysuite Private Limited Second Floor, Pinnac House II, Survey no. 7, Kothrud, Pune – 411038
Email: privacy@eqomply.com